Queue Monitors

Add queues to watch and define alert conditions that trigger SMS notifications.

Add new queue monitor
Tab out to auto-lookup queue name
No contacts yet — add them in the Contacts tab
Currently monitoring
30s Idle
No queues being monitored yet.
Add one above to get started.

Contacts

People who will receive SMS alerts. Link them to specific queue monitors.

Add contact
Saved contacts
No contacts added yet.

API Settings

Configure credentials for the 8x8 Analytics and CPaaS SMS APIs.

8x8 Analytics — OAuth (CC Realtime API)

Credentials are used to fetch a Bearer token from https://api.8x8.com/oauth/v2/token. Tokens expire after ~30 minutes and are refreshed automatically.

Sent as X-Tenant-Info header if provided
8x8 CPaaS SMS API

Used to send alert messages via POST /api/v1/subaccounts/{subAccountId}/messages

Activity Log

Real-time polling events, API calls, and SMS notifications sent.

Log output